How to Make Work Less Like Junior High (A Tale of 2 Jasons) 5 | 10
Radical Candor: Communication at Work
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How to Create a Culture of Clean Escalation
Leaders should create a culture of clean escalation and explain what it means. If somebody sends an email, for example, and somebody else thinks it, that's escalation. "What we want to do is de-escalate first, if at all possible," he says.
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