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Chris Voss: Interview with a Master Negotiator
Make It Happen Mondays - B2B Sales Talk with John Barrows
The Dangers of Telling Someone You Understand
"What you're searching for is the that's right, not your right," he says. "It's nearly impossible to hear somebody's side of things first time and get it right." He adds: 'I'm not sure I'm getting a warm and fuzzy feeling they actually do'
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