Discussing the Book "Unreasonable Hospitality" for Hotels | with Neil Foster
GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology
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Unreasonable Hospitality Uncovered
This chapter explores the idea of 'unreasonable hospitality,' emphasizing the balance between corporate service standards and creative, memorable gestures. It discusses the 95-5 rule in the hospitality industry, illustrating how a mix of adherence to guidelines and employee empowerment can enhance guest experiences.
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Transcript
