Introduction

Welcome back to the Power of Payments podcast. I’m your host Ismail Umar, and in today’s episode, I’m joined by Gaurav Sethi, chief strategy officer at Citizens Pay. Citizens Pay is a bank-owned BNPL offering from Citizens Bank, one of the oldest financial institutions in the US, which provides retail and commercial banking products and services to individuals, small businesses, and large corporations. In our conversation, Gaurav talks about how being a bank-owned BNPL provider differentiates Citizens Pay from other major players in the space like Klarna and Affirm, how the current macroeconomic climate is impacting Citizens Pay as well as other BNPL firms, and the recent report from the CFPB and what increased regulation would look like for BNPL lenders.