The Loss of Nonverbal Cues in Digital Communication

Up to 70% of our communication is virtual or hybrid in some way. I'll never forget pre-pandemic being on a conference call where three of us were remote, three people were in the office. Research showed that virtual teams can far outperform co-located teams because it's not about physical distance. There are a lot of toxic cultures and people all physically in the same office.

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As a shy, introverted Indian-American girl growing up in Pittsburgh, Erica Dhawan struggled to find her voice. She juggled two languages and two cultures, and, eventually, she became fascinated with human connections. In her book, Digital Body Language, Erica breaks down how to build trust and connection in a digital environment. In today's episode, Erica will talk about digital body language and how we can foster clarity, trust, and connection while working in virtual and hybrid teams.

Erica Dhawan is a game-changing thought leader and one of the most sought-after keynote speakers today. She has been invited to share the speaking stage with the world’s top leaders from Condoleezza Rice, to Arianna Huffington, to Bill Gates. She is the author of two books: Get Big Things Done and Digital Body Language. Erica is the founder and CEO of Cotential, a global consulting firm that transforms the way companies work through 21st-century collaboration.

In this episode, Hala and Erica will discuss:

- Erica’s upbringing as a shy observer

- How Erica built her speaking empire

- Using nonverbal cues in the Digital Age

- How to craft your subject line

- Zoom DOs and DON’Ts

- Why reading carefully is the new listening

- The importance of emojis

- How to recognize a disengaged employee

- AI and the new wave of creative careers

- And other topics…

Erica Dhawan is best known as the leading authority on 21st-century collaboration and teamwork in a digital-first workplace. Her research and insights on Connectional Intelligence and Digital Body Language help teams and organizations worldwide thrive in today's workplace. In 2021, she was named #12 on the Top Motivational Speakers. Thinkers50 named her the "Oprah of Management Ideas." Erica delivers virtual and in-person keynotes, interactive workshops, and online learning courses.

She is the co-author of the bestselling book: Get Big Things Done and the author of Digital Body Language. Her writings have appeared in dozens of publications, including Fast Company, Forbes, and Harvard Business Review. She has an MPA from Harvard Kennedy School, an MBA from MIT Sloan, and a BS from the Wharton School. Erica is the founder and CEO of Cotential, a global consulting firm that transforms the way companies work through 21st-century collaboration.

Resources Mentioned:

Erica’s Website: https://ericadhawan.com/about/

Erica’s LinkedIn: https://www.linkedin.com/in/ericadhawan/

Erica’s Twitter: https://twitter.com/ericadhawan

Erica’s Instagram: https://www.instagram.com/ericadhawan_/

Erica’s Facebook: https://www.facebook.com/EricaDhawan/

Erica’s book Digital Body Language: https://www.amazon.com/Digital-Body-Language-Connection-Distance/dp/1250246520

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