Inside Robo-debt: The Shorten interview
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How to Avoid Robo Debt in Australia
With single touch payroll it's a lot easier when you've got a welfare recipient just seeking their legitimate payment for the two weeks just gone. We're not using the form of income averaging which the previous government used so we won't do that. The first way to avoid an argument about a mistake is not to make the mistake. I also want the language to be simpler. Even of something as basic as sending a civilised letter outlining rights actually sounds harder than it is but that's not an excuse not to do it. It's re-imagining your relationship with someone claiming welfare. It's a this person you can assume has an entitlement till proven otherwise, not that you don't have
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