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AI Reliability, Spark, Observability, SLAs and Starting an AI Infra Company

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Navigating AI Data Processing in Customer Support

This chapter examines the complexities of AI data processing within an insurance tech company's customer support, focusing on the critical role of accurate policy representation. It discusses the importance of operationalizing AI solutions, ensuring data quality, and rethinking infrastructure to enhance trust and transparency across multi-stage AI pipelines. Emphasizing challenges in maintaining data lineage and evaluating AI model outputs, the chapter calls for improved tooling and insights to foster confidence in AI-driven decisions.

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