CX expert Bill Price on creating frictionless customer experiences
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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What Makes Good and Bad Customer Service?
Best service is no need for service with the best service is no service, Price says. The implication of bad service to him is I'm going to go shop or spend my money somewhere else. Irish people say if you're out at a restaurant and you had a bad experience, you will be talking to people about it.
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