Navigating UX Debt: The Balance Between Design Quality and Business Needs

This week's episode is with Ryan Scott who was an early designer at Doordash and then spent years as a design lead at Airbnb. Nowadays Ryan teaches hundreds of designers ranging from seniors to VPs how to make a bigger impact at your company.

This episode is jam-packed with insights about:

• What it’s like presenting at Airbnb CRIT
• Ways to unlock your credibility as a designer
• How to mitigate risk when presenting your ideas
• What it takes to speak the language of the business
• Types of “PM-y” questions that designers should be asking
• How Ryan led a massive redesign of the Airbnb booking flow
• The right (and wrong) way to make a case for investing in UX debt
• How to talk about your work in a way that resonates with non-designers
• a lot more

• Get $100 off of Ryan’s course “Describing the ROI of design”
• Ryan’s case study on redesigning the Airbnb checkout flow
• Past interview with Alex Schleifer (Chief Design Officer at Airbnb)