4min chapter

Dear HBR: cover image

Pre-Pandemic Promises (Bonus)

Dear HBR:

CHAPTER

The Importance of Understanding and Empathy in a Letter Writer

Most people treat psychological contracts just like they do legal contracts. The reason why this executive director is not following through isn't because he's a scumbag, it's because life has changed. We don't know whether this own executive director has had a pay cut himself,. What exactly has the boss said?

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