A Geek Leader Podcast - inspiring technical and creative leaders around the world cover image

AGL 047: The Leadership Journey with Jim Holmes

A Geek Leader Podcast - inspiring technical and creative leaders around the world

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Getting So Many Support Ticket Loads?

We did that our last at our last company and it was great We we had basically you knew one week out of the probably every five months or so you were gonna be on support. It's like holy crap I had no idea anybody would ever use our API that way. One of the best things we ended up finding back through better Support handling was power installation documentation sucked. Let us know that what you know two days worth of work on a fact or Fixing this part of the install docs will just cut your Support ticket load by blah, right?

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