The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving cover image

561: Harvard’s Bill George on Leading Authentically in Today's Workplace

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

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Shifting Focus: Engaging Customers for Innovation

This chapter explores the speaker's transition from energy research to prioritizing customer needs and market innovation at Medtronic. Emphasizing the power of direct engagement, the speaker discusses how insights gained from customers can transform product development and foster long-term growth. Additionally, the chapter highlights the disruptive potential of AI, urging organizations to embrace creativity and new business models in an evolving technological landscape.

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