Navigating Crisis: Airbnb's Pandemic Journey

This chapter explores how Airbnb faced significant financial challenges during the pandemic, including an 80% reduction in activity and the need to raise $2 billion amid market hesitance. It highlights pivotal decisions made by leadership, such as providing $250 million in refunds to hosts and fostering employee contributions to support frontline workers. Through humor, resilience, and a focus on corporate culture, the chapter illustrates how crises can catalyze growth and innovation for a company.

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