The Importance of Emotional Intelligence

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Josh: Do you feel like we take these amazing albeit flawed technologies for granted and if so why do we do that? I would say yes and no. Part of it is some of the tasks that these things enable are kind of low effort tasks to fulfill that are worth having the machine do if they can do them quickly, he says. Josh: As designers our job is really to set appropriate expectations for the system's ability and then channel behavior in ways that match that system's ability.

Josh Clark enlightens us to everything we need to know about the current state of UX in AI. He takes us on an unsettling stroll through uncanny valley. He encourages us to let machines do what they're really good at, and humans do what they're really good at. He guides us into how to begin getting our hands dirty with AI/Machine-Learning. He also articulates how our software/machines are embedded with values, and inspires us (for future's sake) to be intentional about the kinds of values we embed into them.

Josh passes the Turing Test (07:33)
What is AI/Machine Learning? (10:04)
Is AI’s uncertainties driving engineers nuts? (18:28)
Listener Q: How do we address AI's failure in presenting errors? (27:00)
Taking a stroll down "uncanny valley” + “mechanophilia" (34:35)
Is there hope for the UX of Voice UI? (42:05)
Will the machines we’ve built eventually overtake and destroy us? (55:08)
Will AI eventually take our jobs? (68:35)
Is there a specific area of focus that will benefit designers interested in AI? (77:50)
Listener Q: At what point in the AI development process should UX get involved and how? (91:09)
Do we take these awesome technologies for granted? If so, why do we do that? (100:13)
If today was your last day, what would be your final plea to designers and developers building the future of AI? (105:03)

Check out the detailed show notes including the transcript at userdefenders.com/uxai

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