6min chapter

The Way I Heard It with Mike Rowe cover image

416: Nathan Walters—So You Want to be a Builder

The Way I Heard It with Mike Rowe

CHAPTER

Prioritizing Quality Over Quantity in Customer Service

This chapter explores the philosophy of keeping a limited number of active construction projects to enhance customer service quality. It also shares valuable insights and experiences gained during the pandemic, highlighting the significance of client relationships and meaningful interactions in the industry.

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