When Is the Right Time to Issue an Apologies?

• What happened at Basecamp and could it have gone differently? [3:51]
• When did Basecamp turn into a 4B? [7:45]
• Why were buyouts  a good policy for Basecamp and Coinbase? [10:26]
• Why not have a more moderate policy? [11:56]
• What makes something "political"? [14:45]
• What about when political issues have a personal impact on employees? [19:18]
• What happened at Peloton and why they apologized [22:53]
• When should you issue an apology?  [26:12]
• How do you rebuild trust after you apologize? [28:32]
• Audience Q&A [33:44]

"4B with Margit" is a Clubhouse show for raw and unfiltered advice from comms and marketing experts who have seen it all, as well as insider stories from the builders and pioneers who were in the trenches. Think “Scandal” meets “Halt and Catch Fire.” Catch it live Wednesdays 4-5 PST. 

For our upcoming schedule of Clubhouse conversations, follow the a16z Club on Clubhouse or visit a16z.com/clubhouse.