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How This Dropout Built a $3B Fintech Giant | André Street

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Building Customer-Centric Fintech in Brazil

This chapter explores effective strategies for enhancing customer service in the fintech sector, particularly in challenging market conditions like Brazil. It highlights the importance of immediate response times, personalized engagement, and a robust recruitment process that aligns with the company's values. The discussion emphasizes leveraging local sales forces and innovative technologies to navigate macroeconomic challenges while maintaining a strong company culture.

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