Knowledge Management - Career Advice for Beginners

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danatesie: What must an organization do to really be successful? km: They need that north star that will guide them when things get bumpy. Danatesie: I think we kind of circled around it when we're talking about how i i ended up in the position i'm in right now, is looking for those gaps and helping close them.danatesie: And what's that one piece of career advice for those listeners that are towards the beginning of their career that wanta be dana when they growpWhat would you say to them? Dana: Make sure your activities are tied to business priorities,. then the rest will follow.

In this episode, EK CEO Zach Wahl speaks with Dana Tessier, Director of Knowledge Management at Shopify. Dana has been at Shopify for over 6 years and has built a Knowledge Management department of over 100 team members that delivers services to Support, Sales, IT, HR, and other teams across the globe. Her work on improving the internal transfer of knowledge in organizations has led her to oversee the design and implementation of external-facing customer self-service strategies to improve customer experience, reduce support costs, and create an engaging digital experience.

Dana has also recently released a book, Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance, which defines the relationship between organizational culture and knowledge management and how they impact one another.

As a special bonus, Knowledge Cast listeners can use the code "IGI50" to receive a 50% discount on the book.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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