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3min chapter
Europe’s battery darling runs out of juice
FT News Briefing
The Emotional Stakes of Frequent Flyer Programs
This chapter explores the emotional connection travelers have with frequent flyer programs and the consequences of policy changes on customer loyalty and airline profitability. A case study is presented where a major airline's modifications led to significant backlash and a drop in bookings, highlighting the importance of understanding consumer attachment to rewards programs.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode