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Warning Signs You're About To Be Attacked

Defense in Depth

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Understanding Targeted Attacks in Help Desk

This chapter discusses the importance of understanding targeted attacks beyond phishing and focuses on the help desk as a classic case. It explores the contradiction faced by customer support representatives who are expected to be both externally focused and secure. The conversation also mentions the use of Lapsis as an example of the challenges faced by frontline employees in identifying phishing attempts.

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