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600. Jeff Sinclair, The History of the Operations Practice at McKinsey

Unleashed - How to Thrive as an Independent Professional

CHAPTER

Evolving Operations at McKinsey

This chapter explores McKinsey's evolution in operations during the 1980s, emphasizing the firm’s shift to recruit experts from industries known for operational excellence. It discusses the challenges of integrating specialized roles into a predominantly generalist framework, illustrating the development of diverse career paths that recognize various contributions to client service. The chapter highlights the cultural transformation within the firm as it navigated the complexities of a more inclusive organizational structure while enhancing client engagement.

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