"How is making things better going to ruin the loyalty of your customers?" "You need both, ok? You need to. Most people utilize technology and innovation the wrong way," he says. 'It removes the personal element that has made, you know, that people want'
In today's episode, Andy answers your questions on his favorite aspects of being an entrepreneur, the best way to add innovation into an inherited family business, and advice from life gurus that you should avoid at all costs.