Case Interview Preparation & Management Consulting | Strategy | Critical Thinking cover image

579: The art of listening (with Oscar Trimboli)

Case Interview Preparation & Management Consulting | Strategy | Critical Thinking

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The Cost of Not Listening

There is a very big cost in not listening. The difference between hearing and listening is action. Too many people in the workplace don't realize that the truth is always with the customer. It's always with the people who are touching the customers or the production line. And whether it's commissions of inquiry with BP and the Deepwater Horizon accident, spacetles exploding was because workers were shut down. This is the consequence of not listening to those at the front lines. But often when we dig deep down to understand why they were too late, they were never late.

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