The first type of feedback is mostly instantiated through agreements about ritual or meetings. This one I think might be best done through a personal commitment that then becomes a norm, and it's on the player to go ask other people how they're experiencing you at distance and in close proximity. And because they're asking, they're able to like adopt the right mindset of how to receive it. That has always helped me, but only when I remember to hold it.
We’ve covered feedback before on the show, because learning how to give and receive it is a key part of team growth and success. But establishing an entire system that lets different flavors of feedback flourish? That’s a different can of worms. So, how do we cultivate feedback-related agreements and norms in a self-managing culture?
In this episode of Brave New Work, Aaron Dignan and Rodney Evans have some solid ideas—and some spicy questions:
- Why creating a feedback-rich culture is hard—and why not having one is harder
- Why experiences in and around feedback can feel so perilous and panicky
- How to build containers in which intense, even critical feedback can happen safely
- The three different types of feedback we most often run into at work
- How power dynamics and personal preference play a part in this game
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