Are There Any Bright Spots of Hope in the 21st Century?

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Rachel Zukaburgh: We're all obsessed with the trust crisis on the outside but no one talks about the Trust crisis on the inside. What does trust look like in the 21st century is there any bright spots of hope that this is turning around? She says we'll take parts of institutional world and parts of distributed world, merge them to create a new form of trust. "I remain optimistic about how do you take these older forms of faith in institutions and systems and merge it with what technology inherently wants to do"

We are in the middle of a global trust crisis. Neighbors are strangers and local news sources are becoming scarcer; institutions that used to symbolize prestige, honor and a sense of societal security are ridiculed for being antiquated and out of touch. To replace the void, we turn to sharing economy companies and social media, which come up short, or worse. Our guest on this episode, academic and business advisor Rachel Botsman, guides us through how we got here, and how to recover. Botsman is the Trust Fellow at Oxford University, and the author of two books, including “Who Can You Trust?” The intangibility of trust makes it difficult to pin down, she explains, and she speaks directly to technology leaders about fostering communities and creating products the public is willing to put faith in. “The efficiency of technology is the enemy of trust,” she says.