AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
Lessons from Amazon: How to practice "Big Bet Leadership"
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Uncovering the Heart of Customer Needs: The Journey to the Killer Feature
This chapter delves into the importance of understanding customer needs and dissatisfaction to identify a 'killer feature.' It advocates for a transformational approach that addresses core problems while emphasizing structured debate and experimentation to refine ideas before development.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode