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Andrew Hale on Building Trust and Understanding Through Emotional Safety

The Bitey End of the Dog

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How to Be an Effective Trainer and Consultant in Aggression Cases

The first thing that anybody wants to do is to feel heard. So we've got to try and give that care, give it a chance to feel heard now. Many will be experiencing shame and guilt as part of their initial process. That stops the opportunity to share and to feel safe often. Being compassionate is not about condoning or about supporting. It's about being available. And then the empathy is just really turning up to their situation because I have my tea acronym: Compassion, Awareness, Knowledge and Empathy.

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