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Episode #12: Interview with Gary L. Klein of MITRE

Naturalistic Decision Making

00:00

How Do You Evaluate the Effects of Software Tools on Individuals and Teams?

In the co-action process, one of the things that we were looking at is the fact that there can be a synergistic decision space between two different individual organizations. In emergency response, for example, the police can have their decision space which provides them with an evaluative outcome as to how their action is going to affect the environment in ways that are important to them. The fire department on the other hand, that's not a big interest to them. They're interested in putting out fires, but they're also interested in getting their fire trucks to the fire as quickly as possible. So now where do these two come together?

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