Harvard Business Review Editor in Chief Adi Ignatius: The New World of Work and the Biggest Trends in Business (#71)
3 Takeaways
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The Key to Innovation
i would have thought that flawless service was the goal, but it actually shouldn't be. What is much more memorable is something special done for a customer,. Like in the case of the dinosaur and the toy. And part of it means having the discipline to iterate your way toward innovation matters. i think the big selicon valley start up companies understood that a long time ago... But they're still companies that are trying, foo hhow do i be digital? What does that mean?
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