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#48 James & Per look at users from the inside

UX Podcast

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The Importance of Ethnography in SharePoint

People are taking documents that are officially stored in SharePoint and putting them in Dropbox. And it doesn't matter what your IT department does, there are always ways to get these products. I worked as a consultant at a big company where they introduced a new document management system. It was just too slow to work with. So people came to meetings with USB sticks. They were walking around giving each other USB sticks because that was the best way to share information. There are so many stories like this; all comes really down to ethnography.

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