Ep. 295 Making Customer Service More Human || Sally Hurley, CEO of VIPdesk Connect
Real Leaders Podcast
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Customer Service, Customer Experience - The Great Eight
Customer experience is connected somehow, some way to almost every type of business. So we have something we call the great eight. That doesn't sound very glamorous, but it came out of a study we did with John Goodman. It's like they want knowledgeable people and, um, then they just want to get the answers.
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