Building cases against MS-13 gang members, flipping a suspect in an interrogation, and writing countless subpoenas for phone records with Dan Brunner, a retired FBI Special Agent. What's the significance of the "1,000-piece jigsaw puzzle"? And what does it take to get a fugitive on the FBI's Ten Most Wanted list?

NEW BOOK ALERT!
You may be aware that I’ve written or co-written five business books, including The Power of Moments and Made to Stick. I’ve got a sixth book out now called RESET: How to Change What’s Not Working. It’s a book intended to help you and your team get unstuck, to overcome the gravity of the way things have always worked. Learn more about the book and order it here. You can also listen to it on Audible and at Apple Books.

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