Selling $100k of Dog Training… Per Day
Acquiring Minds
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Navigating Client Relationships and Innovation in Outsourcing
The chapter explores the business model of an outsourcing company, focusing on margins from labor and technology solutions. It discusses the risks of customer concentration and challenges within franchise systems. The speaker reflects on making tough decisions to protect client data while maintaining relationships, emphasizing the importance of data sharing and the value of outcome-based contracts in delivering client value.
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