How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How to Be a Successful Change Maker
The customer experience itself is the result of it's how customers feel as and their actions based on all the interactions with you through website, your salespeople, your product distribution. The program then is a small group of people trying to get the entire organization to act against that and to approve it. We found one of the difference was that the change makers actually brought that financial data into their measurement.
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