How Japan’s Recruit Holdings Regained Trust after a Scandal
Cold Call
00:00
The Three Steps to Trust Recovery
iam: They taught me almost everything i know about the process of recovering lost trust, which is such a rare art, but needed, unfortunately, pretty often in business. When they acquire companies, they make it very clear that this is what it means to join we're buying you because you're good at what you do, and we're knock ing a mess with the asset. It's kind of a tough love message, cause they're not a top down kind of place. You no vulnerability and trust, i would say it it spreads. Across everything they do, in all aspects of their business.
Transcript
Play full episode
