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UE #37: Conversation hacks for better communication

Understanding Emotions

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How to Deal With a Bully - Techniques That Work

If someone you know is getting heated up, then you could just belay. A and a can even be useful as a self defense kind of thing. The criticism sandwich indicates that the fundamental problem is we don't pay enough attention to positive things. When is the last time you heard good news on any media channel?

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