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Gym Launch's Greatest Failures... and what I learned | Ep 146
The Game w/ Alex Hormozi
The Importance of Hiring When It Hurts
I thought there was only one belief that I needed to break, which is that you should sell supplements. And there was actually in fact two. That was ultimately the reason it didn't work. When we had 20 people for customer service on just the prestige lapse type team, they also, they were busy. We now have a staff of five doing the exact same work. Based on the calculations we have, we still have 30 or 40% capacity with that team. So like that was a lesson for me, only hire when it hurts. Don't hire before the mid-way point.
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