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Ep42: Digitizing Household services ft. Urban Company

Founders Unfiltered

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How Did You Create a Process to Create Value That Got You Growth?

Growth for the company is a lagging metric of success. The primary metric for us is n p s or customer experience, or, in our partner experience. We've had to create categories, re define them, all facets of it. And then we do a lot of innovation there. A big investment has been on job creation and standardization.

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