Over the last four years, Croma has found itself in a curious spot. On paper, it’s Tata Digital’s crown jewel—contributing over half of its revenue and crossing ₹18,000 crore in sales last year. But behind the scenes, it’s also become Tata Digital’s favourite testing ground.
From sudden team transfers — like its entire marketing team being moved to Tata Digital overnight — to shifting strategies, Croma has borne the brunt of Tata’s endless experimentation. The result? Cracks in its business model, ballooning losses, but also one big silver lining: a 20 million-strong customer base that could be its ticket to a turnaround.
The real opportunity lies in tapping that customer base. But the catch? No one seems to know how to make that happen.
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