Dealing With Disruptions, Emergency and Things Going Wrong

This week, we’re looking at why you don’t need to worry if you cannot complete your planned tasks each day. 

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Episode 248 | Script

Hello and welcome to episode 248 of the Working With Podcast. A podcast to answer all your questions about productivity, time management, self-development and goal planning. My name is Carl Pullein, and I am your host for this show.

Do you feel you have to complete your daily task list every day? How do you feel if you don’t manage to complete your list of tasks? Most people become disillusioned when they end the day with several tasks left, and that can lead to a rabbit hole of app and system switching—which is never the solution. 

Quite often, what will happen is those tasks that didn’t get done today will be automatically pushed off to tomorrow, which, rather than solving the problem, only exasperates it because now you have more tasks to do tomorrow on top of the inevitable disruptions, emergencies and distractions.

So, this week, I will hopefully give you some strategies and tips to eliminate this problem and give you the confidence to accept sometimes you will not be able to complete your tasks, and that’s okay.

So, without further ado, let me hand you over to the Mystery Podcast Voice for this week’s question.

This week’s question comes from Simon. Simon asks: Hi Carl, for many years, I have used a task list—from using a paper planner in the early 2000s to now being digital. One problem I have always faced is not being able to complete all my tasks. I always end the day with tasks still on my list. Do you have the same problem, and if so, how do you manage it? 

Hi Simon, thank you for your question.

Firstly, let me say it’s perfectly normal to end most days with tasks uncompleted. You are not a machine—you are a human being, and we have a tendency to overestimate what we can do in a day. Added to that, there are always going to be disruptions, emergencies and things going wrong that you cannot plan for. When these disruptions and emergencies arise, we just need to deal with them as best we can, and that means some things you had planned for the day will have to be missed.

That’s a normal day for most of us. Disruptions, emergencies and things going wrong. Welcome to the real world. The solution is not to change your system or apps. The solution is coming to terms with these disruptions and emergencies. 

Now, if we dig a little deeper, our daily task list will be a mix of three types of tasks:

Tasks that must be done, 

Tasks that should be done 

and tasks that can be rescheduled if necessary—these are what I would describe as the hope to do tasks. 

If you look at your task list for today, you will see this mix. 

Now, the strategy is to be very clear about what must be done. These tasks are your top priority for the day, and where possible, you should start your day with these tasks—before disruptions and emergencies occur. I know that is not always possible, and when it is not possible—perhaps you have an early morning meeting or you are travelling somewhere, you need to schedule the time in your calendar, so you know you have the time to do it. 

Now when these emergencies and disruptions do occur, you need to accept them—embrace them, if you like—analyse what you have control over, and if you do have some control, make a decision on what you will do. 

Often, if you just step back for a minute and analyse the emergency or disruption, you will find there is an easy solution. Panicking will not help you. The only way to deal with these is to stop. Look at the emergency or disruption, and decide what you can do about it. That might be a telephone call, or it could be delegating the problem to someone better suited to sorting the problem out. 

Sometimes the emergency is so big you have to drop everything and just deal with that emergency. This happened to me a year ago. I was woken at 7 AM, and the emergency was staring me in the face. In that moment, I realised I had to deal with the emergency in front of me, and that was an easy decision to make. 

I had a lot of work planned for that day. My task list was carefully curated, and when I went to bed, I knew exactly how I would start the day. That emergency stopped that. It was an easy decision to make. 

Later in the day, when I had a few minutes, I went into my task list and checked my tasks—looking for the must-dos. Fortunately, there were no “must-do” tasks. I cancelled appointments for the following day as I knew I would not be able to make those appointments and completely ignored my email. When you are faced with a genuine emergency, it’s surprising how low-value things like emails become. 

Once I had rescheduled my appointments and doubled checked there was nothing urgent on my task list, I didn’t look at the list again that day. 

It was only when I got back home the next day, did I open my task list and begin rescheduling my tasks for other days. 

Now, most of the emergencies we face are not going to take up the whole day. It’s likely that a quick call to a client or customer, or colleague will resolve the issue or at least remove the urgency. It’s better to deal with that now rather than let it destroy your concentration. 

Now of the tenets of the Time Sector System is to learn how many tasks you can comfortably complete each week. Because we are managing our tasks by when we will do them rather than by project, you have a lot more control over just how much you do each week. 

For me, I know that a realistic number of tasks each week, including my core work and areas of focus, is between thirty and thirty-five. This does not include my routine tasks; these are the meaningful, project or goal-moving forward tasks. 

This means when I do my weekly planning, if I see I have more the thirty-five tasks in my This Week folder, I need to go in and push off some tasks for the following week. 

Now, I get asked, but what happens if all those thirty-five-plus tasks have to be done? Well, even if they have to be done, I know I cannot change the time I have available, so whether they have to be done or not is irrelevant. The thing is, my limit is thirty-five tasks. After that, I will run out of time. 

It would be very rare for you to be in a position where all your tasks “have to be done” that week. Many can be renegotiated; some dropped altogether. 

The thing to remember in the time management equation is the time side of the equation is fixed. You get twenty-four hours a day. The only side of the equation that is variable is the activity side. That’s the only part you have control over. So either you drop tasks or you renegotiate deadlines, so you have the time and flexibility to manage your work. 

This is why I stress the importance of establishing what your core work is. The work you are employed to do and are ultimately paid for. Once you know this, you have essentially created your priorities. Your areas of focus and core work will always have priority over your “volunteered” work. 

Now, another way to look at this is if you have fifteen tasks to complete today and you only manage to complete ten, is that really a problem? To me, no, it isn’t as long as you managed to do the most important tasks. You made progress. That’s what is important. Having a 66% success rate is better than a 0% success rate. 

You are not going to be perfect. There will always be things you don’t get done. On the day I had my big emergency last year, I still managed to complete a couple of tasks. I probably had a 5% success rate; to me, even a 5% success rate is better than zero. 

If you have implemented my 2+8 Prioritisation method—where you select your two most important tasks for the day and make them your “must dos” and eight other tasks you should do. You will know that your two must-do tasks should be completed each day, and for the remaining eight, you will do everything you can to complete them, but it would not be the end of the world if you cannot. 

Today, my two must-do tasks are to write this script and do my exercise. I have other tasks I want to do today, and I will get most of them done, but the most important thing on my mind when I began my day today was to make sure I wrote this script and get my exercise in.

With the 2+8 Prioritisation Method, there is an implied acceptance that you will not complete everything, but the point of the method is to train you to know what your priorities are. When you do this every day, you develop a keen sense of priorities, and you naturally make the decision when you do your daily planning. 

When you accept that you may not be able to complete all your tasks each day, you will sense a huge weight coming off your shoulders. It’s liberating to know that it’s okay not to complete everything. 

However, one mistake you want to avoid is automatically rescheduling those incomplete tasks to the next day. You need to look at what you did not do, and based on what commitments you have the next day and your other tasks; you reschedule these tasks to the days you will likely be able to do them. 

There are days when I have to write my blog post as a task, yet for various reasons, I either don’t get around to doing or finishing it. Before I reschedule the task, I look at my calendar and look for the next available day. For example, if I fail to finish writing this script today, I know already I will be away tomorrow, not returning home until late in the evening. My next available day, looking at my calendar, is Friday. This means I will reschedule the task for Friday. It’s not perfect, but at least the task gets done. 

Just because I don’t manage to clear my task list for the day doesn’t mean my whole system has failed. All it means is I didn’t allow sufficient flexibility for the unknowns. The truth is, over time, you learn how much flexibility you need to leave in your day. You may not be right every day, but the experience will teach you. 

And that really the final piece to the puzzle, if you like. You will not be “perfect”, ever. There will always be days when you don’t complete all your tasks, and that’s okay. It means you’re human, you care, and it isn’t the end of the world. Just give yourself a few minutes at the end of the day to look at what you didn’t do, reschedule what needs rescheduling, and if necessary, renegotiate deadlines with the appropriate people.

And most of all, be patient. It takes time to build confidence in your system. You will make a lot of errors, and yes, you will overestimate what you can do in a day. The important thing is you learn. Debrief yourself and instead of criticising yourself, look for ways you can adapt and make the necessary adjustments. 

Thank you, Simon, for your question and thank you to you, too, for listening. It just remains for me now to wish you all a very, very productive week.