Christin and Nocall talk about what they've learned from each other's presentations. They also share their thoughts on the line between sals, customers support or who develops the better ongoing relationship. christin: I think fom similarities, even though i know our business are different, it's, there's always a lot of applicable things. Nocall: We're trying to identify our different customer segments. And although some one spends less money, but stays longer, like, who's more valuable?
Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)