What's Next for Financial Services Leaders in 2023?

The BAI Banking Outlook Survey it extended far beyond those three themes. Nearly two thirds of Gen Z and Millennials say that they'd switch from one to another that's more committed to diversity equity inclusion or ESG environmental social and governance. We also ask consumers if their primary financial service organization committed dollars or resources into DEI or ESG and 60% of them said I don't know or know. There's been a lot of volatility and I expect that to continue on into 2023.