6min chapter

REWORK cover image

Two-Person Teams: Listener Questions

REWORK

CHAPTER

How QA Works at 37 Signals

QA is a way for product teams to build confidence that what they ship will work. The worst thing for us is to lose someone's data, even worse than the app being down. Some things we do are small enough or inconsequential enough or low criticality enough that they don't need a QA step to be pushed up. If you're dropping people in voicemail and there's a major flaw, 500 people will write in. Since we don't have to answer questions upfront, I would not add a QA person or team to the company at this time.

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