How Do You Be Trusted?

I sat a number of years ago when David Cameron was prime minister in an energy summit. And there was a problem with people not trusting energy firms at the time. So I put my hand up and said, 'I will do everything to make sure that nobody trusts you because you will not trust worthy' In the last data we had, it was something like 60% of the information given by your call centre to people is incorrect and it's misleading. You are not trustworthy. You should not be trusted. Until you are trustworthy, we should not help you be trusted"

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