Amazon: systems that reinforce behaviour

AI is accelerating change at a pace most organisations have never had to manage before. For marketers and business leaders, this is not just another wave of innovation. It is a fundamental shift from linear change to exponential change, where familiar planning cycles, transformation programmes, and long-term roadmaps start to break down. In this episode of The Digital Marketing Podcast, Daniel Rowles is joined by Geoff Tuff, Consulting Principal at Deloitte and co-author of Hone: How Purposeful Leaders Defy Drift. Together, they explore why traditional transformation initiatives fail so often, and what leaders can do instead to build organisations that continuously adapt without losing their sense of direction. Drawing on real-world examples, behavioural science, and lessons from Geofff's latest book, the conversation reframes change as an ongoing discipline rather than a one-off event, and offers a practical way to respond to the disruption created by AI and other exponential forces . In This Episode Why AI represents a shift from linear to exponential change, and why this makes traditional planning models fragile Why large-scale transformation programmes fail so frequently, and the hidden costs they create for organisations The concept of "drift" and how companies slowly move away from their original purpose without realising it The difference between sharpening and honing, and why constant realignment beats radical reinvention How leaders can "bake in" innovation so it becomes urgent, not just important Why behaviour, not technology, is the real engine of change inside organisations The role of management systems as the invisible drivers of culture and decision-making What Minimally Viable Moves are, and how they help organisations adapt without overcommitting Lessons from Amazon and Jeff Bezos on designing systems that reinforce the right behaviours How informal signals from senior leaders can unintentionally shape priorities and outcomes Key Takeaways Exponential change makes waiting for the perfect moment to transform a dangerous strategy Most organisations drift off course through accumulated small decisions, not dramatic failures Honing is about continuous, incremental alignment rather than destructive overhauls Leadership power lies less in vision statements and more in the systems that guide everyday behaviour Small, testable moves reduce risk and keep organisations responsive in uncertain environments What leaders praise, question, or ignore can matter more than formal strategy documents Staying aligned to purpose requires constant attention, not periodic transformation projects 📥 Access the show notes, tools, and links at: https://targetinternet.com/resources/dealing-with-exponential-change-leading-in-an-ai-driven-world