Enhancing Client Experience in Real Estate

Byron Lazine, Lisa Chinatti, and Tom Toole chat with Zillow's Chief Economist, Skylar Olsen, about the housing market's future. They recap 2024's steady rates and costs, explore 2025 predictions, and discuss hotspots like Miami and Charlotte. Skylar shares tips for navigating this shifting landscape and making smart, resilient moves in real estate!  
𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐦𝐞𝐦𝐛𝐞𝐫 𝐨𝐟 𝐁𝐀𝐌𝐱: https://bamx.uscreen.io/pages/subscribe Use discount code KNOWLEDGEBROKERS for 10% off your annual subscription.  
𝐌𝐨𝐬𝐚𝐢𝐤 is the premier client experience platform, picking up where CRMs leave off, spanning search, transaction management, and client retention. It’s everything you need to showcase your value, build client loyalty and drive referrals. Limited subscriptions available → https://www.mosaik.io/  
Subscribe to Knowledge Brokers Podcast today: https://www.youtube.com/@knowledgebrokerspodcast?sub_confirmation=1  
Resources: https://www.zillow.com/research/2025-housing-predictions-34620/ https://nowbam.com/2025-housing-market-predictions-steal-these-4-charts-to-guide-your-clients/  
Timestamps:  
00:00–01:01 Intro 01:01 Zillow’s housing market predictions for 2024–and 2025 02:57 Mortgage rate expectations (“year of the 5s” & where did things go wrong) 07:43 What surprised you the most about how things actually shook out in 2024? 18:43 “A lot of people are going to return to ‘smaller living’.” 20:51 Byron runs a script by Skylar (the 2 ways to get a sharp decrease in mortgage rates) 25:51 Skylar’s biggest takeaway for sellers 29:55 “What I hear you saying loud and clear is it’s going to be a skills-based market.” 52:48 What homeownership means to Skylar  
Connect with Byron Lazine: https://www.instagram.com/byronlazine Connect with Tom Toole: https://www.instagram.com/tomtoole3rd/ Connect with Lisa Chinatti: https://www.instagram.com/lisachinatti/ Connect with Skylar Olsen: https://www.instagram.com/skylars_home_economics/  
BAM delivers real estate news, education, and entertainment with nonstop original content from an unmatchable line-up of industry personalities and top producers.  
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