#CX 61: A Culture of Customer Obsession w/ Ned Arick
B2B Growth
00:00
The Importance of Customer Obsession
The post that led to our being here today was a look to 2020. It had phrases in it like customer obsession, customer success, and of course customer experience. And so you can either let it happen and hope for the best, or you can grab it and take some control of it," he said. "You can shape into something intentional and better"
Play episode from 07:43
Transcript
