Let's talk principles: Exploring how we build product at Intercom
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Building Great Products at Scale
In a sense, building a product is simply a series of decisions. As we've scaled, codifying our approach to decision making has been critical. Principles are not rules; they exist to guide, not control. And principles are not just for on boarding new hires. They need structured ways to repeat their successes and avoid repeating mistakes.
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