Intro

The episode explores alternative contracting strategies that prioritize cost-effective repairs over full replacements. Through a personal experience with structural damage, the speakers highlight the benefits of creative problem-solving for customer satisfaction and business profitability.

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Episode notes

In this episode, Tim and Derek discuss the concept of "turd polishing" in contracting—finding creative, effective solutions that don’t always require tearing everything out and starting from scratch. They share real-world examples of when a simple fix saved thousands of dollars and how contractors can apply this mindset to their businesses. Instead of assuming the only way forward is complete demolition and rebuild, they explore how innovative thinking and client-centered solutions can create more opportunities and boost profitability.

In this episode, we discuss:

The concept of "turd polishing" and why it’s a valuable tool in a contractor’s arsenal
How rigid thinking about tear-outs can limit both income and customer satisfaction
A real-world example of a failing ceiling repair that saved thousands with a simple approach
The importance of balancing safety with cost-effective solutions
How contractors can use creativity to provide value without reducing their profit margins
Why small, efficient jobs can often be just as profitable as larger, more complex projects
The role of trust-building in customer relationships and how smaller jobs can lead to long-term business growth

Resources:

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