Your Code Is Not Your Moat
Beginning Balance
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What Is My Moat?
Mark Whitman: I sent an email to a client apologizing for not being more responsive. He says he got two or three replies saying, you know what, appreciate the email. "I was like, why really like you now? I mean, sheesh," Whitaker said of his new bookkeeper. 'No one has these three things, these that intersect'
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